Shipping policy

Shipping Policy

At en garde, we aim to ensure your winterwear reaches you safely, securely, and as quickly as possible. All orders are processed and shipped from the United Kingdom.

Processing Time

Orders are typically processed within 2 to 3 business days after payment confirmation. During high-demand seasons or new collection launches, handling may take slightly longer. We’ll always do our best to keep you updated if there are any delays.

Shipping Locations

We currently ship worldwide from the UK. Whether you’re within the UK, across Europe, or overseas, en garde delivers directly to your doorstep.

Delivery Timeframes

Estimated delivery times vary depending on your location and courier service availability:

  • United Kingdom: 5 – 7 business days after dispatch

  • Europe: 7 – 14 business days after dispatch

  • Rest of the World: 10 – 20 business days after dispatch

Please note that these are general estimates and may vary due to factors such as customs clearance, courier delays, or local postal conditions.

Shipping Carriers

We work with trusted international couriers such as DHL and FedEx to ensure reliable global delivery. The carrier for your order will be selected automatically based on your destination and service availability at the time of shipping.

Shipping Fees

Shipping costs are calculated at checkout and depend on your location and order size.
en garde does not currently offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you’ll receive an email with your tracking details and a link to follow your delivery in real time.
You can also sign in to your account on our website to view your order history and track active shipments directly from your account page.

Delivery Address

To ensure successful delivery, we currently ship only to physical addresses.
Orders cannot be sent to P.O. boxes or forwarding addresses.

Customs and Import Taxes

For international orders, customers are responsible for any applicable customs duties or import taxes charged by their country. These fees are determined by local authorities and are not controlled by en garde.

Delays and Exceptions

While we do everything possible to deliver your order on time, please understand that occasional courier or customs delays may occur. We appreciate your patience and will provide any support we can if your delivery takes longer than expected.

Returns and Exchanges

At this time, our returns process may vary by location. Please refer to our Return Policy  or contact our support team for assistance regarding returns, exchanges, or damaged items.